Ordering Transcripts

NOTICE: The HPU Registrar’s Office will be closed December 24, 2018 through January 1, 2019. Normal business hours will resume on Wednesday, January 2, 2019.

 

Welcome to Hawai‘i Pacific University’s online Transcript Ordering System. Ordering Official Transcripts is now easier than ever! HPU uses the highest available level of security and efficiency for transcript ordering and delivery.

Transcripts will not be sent if you have an outstanding financial obligation to the university.

 

** Note: A valid credit or debit card is required for all official transcript orders. **

Students with access to Campus Pipeline (student portal) can select the unofficial transcript quick link (Requires Student ID # and PIN). Unofficial transcripts are not available for former students or alumni who do not have Pipeline access. Current students may print an unofficial transcript on any printer. No official transcripts are available on Pipeline.

For those alumnus who need access to their pipeline account, we suggest recovering your password/username (use forgot username and password) as the first step by clicking into Pipeline.

If you were "pre" pipeline, write to alumni@hpu.edu for support.

Official transcripts can be ordered via HPU’s Student Portal - Pipeline or via Parchment. You will be required to establish your account after inclusion of certain identifying information with the first order. You must provide a valid credit or debit card, which will be charged when the transcript is sent. 

** Please note: HPU does not accept transcript requests via email.

Paper official transcripts will be mailed via USPS First Class Mail within 3-5 business days from the date the transcript is ordered.

Important: The University is not responsible for undeliverable transcripts. Once the transcript leaves the University, it is the responsibility of the shipping/delivery company (FedEx, USPS, etc.). Lost/misdirected and/or damaged transcripts may result in having to request and pay for additional transcripts.

All transcripts released to the student will be stamped, "Issued To Student". As these transcripts bear the HPU seal, they are nonetheless official. This simply advises a third party that the student has had personal possession of the transcript.

 

Processing and Delivery Methods:

  • Regular Processing and Normal Delivery ($10 per transcript)
  • Rush Processing ($17 per transcript): For transcript orders received prior to 1:00pm Hawai'i Time (HST) with the express processing option selected, the transcript order will be shipped same day via USPS First Class Mail.
  • The following express mailing options will be offered at the time of ordering and will occur additional charges depending on shipping method. Please observe the different cut off times for the following delivery methods.
    • US Postal Priority
      • US Postal Priority Flat Rate: $6
    • US Postal Express Service:
      • US Mainland: $25
      • Hawai‘i: $20 (Only for transcripts going to a Hawai'i address)
      • International address: $50
    • Federal Express Priority Overnight (No PO Box Delivery) (All FedEx orders submited after 12:00pm Hawai'i Time(HST) will be processed next business day):
      • US Mainland: $30
      • Hawai‘i: $15 (Only for transcripts going to a Hawai'i address)
      • International address: $55
    • DHL Express International (No PO Box Delivery) (All DHL orders submitted after 2:30pm Hawai'i Time(HST) will be processed next business day):
      • International address: $20

 

To go directly to ordering, choose one of the following links:

Students with Pipeline Access

Former Students 

 

Authenticity of Paper Transcripts

The Registrar’s Office is dedicated to the privacy of our students and alumni data and provides state of the art authenticity and security of its transcripts. If you are concerned about the authenticity of the transcript, please contact the Transcripts department of the Registrar’s Office immediately.

For students who enrolled in any term since 1999, HPU offers electronic transcripts (eTranscripts), which can be sent to any valid email address in the world in a secure certified PDF (cPDF) format. These transcripts are considered official documents and can be validated as they have been digitally signed and certified by HPU. It is the responsibility of the transcript requester to verify that the recipient will accept delivery of an Electronic PDF Transcript. (The recipient will be sent instructions on how to pull the certified PDF from a secure server.). To avoid potential problems with spam filters, please instruct recipients to allow emails from Parchment (parchment.com).

  

The cost for eTranscripts is $10 per transcript.  There are no additional express processing or express mail charges for RUSH orders because these are delivered to the email address you have designated. Understand that you must be very careful when entering the email address of the recipient because you will be charged for each request, valid or not. Therefore, to avoid duplicate charges, check with the recipient for the correct email address to send an official certified PDF transcript before requesting it. Oftentimes, schools have designated a generic mailbox for this purpose. Once ordered, the recipient's email address cannot be changed. If the request needs to go to a different email address, a new order must placed. All charges for eTranscripts are nonrefundable.

 

WARNING: ONCE THE TRANSCRIPT HAS BEEN PROCESSED, YOU WILL ONLY HAVE 30 DAYS TO DOWNLOAD THE FILE. 

 

To go directly to ordering, choose one of the following links:

Students with Pipeline Access

Former Students

 

WARNING: ONCE THE TRANSCRIPT HAS BEEN PROCESSED, YOU WILL ONLY HAVE 30 DAYS TO DOWNLOAD THE FILE. 

 

MAC USERS - SPECIAL INSTRUCTIONS:
When viewing an official electronic transcript from HPU, the software utilizes Adobe’s secure certified PDF technology and therefore may only be viewed using the free Adobe Reader or Adobe Acrobat. The default Mac preview application will not display the document correctly. If you do not have Adobe Reader installed, you can download it from Adobe at http://get.adobe.com/reader. For a step-by-step tutorial you may download the +ADDSTM Document Download Service -Mac Viewing Guide here.

 

AUTHENTICITY OF Electronic TRANSCRIPTS

A document that contains a digital signature can be instantly validated and when valid displays a blue ribbon on the notification bar across the top of the Adobe Reader. On older versions of the Adobe reader, the blue ribbon will be displayed on a pop-up screen and in the lower left corner of the frame of the application. The blue ribbon symbol is your assurance that the digital signature is valid, authentic, and the contents of the document have not been altered.

 

Frequently asked questions (FAQ)

 

 

 

 

Please click the link below if you are a Third Party Organization/Company requesting for Official Transcripts on behalf of the student. A Learner Consent form must be completed and signed by the student. Digital signatures will not be accepted, and will cause your order to be cancelled.

Order Credentials on Behalf

 

 

QUESTIONS?  CONTACT THE REGISTRAR'S OFFICE

Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. HST (What time is it now in Hawai`i?)
Location: 1164 Bishop St. Suite 216, Honolulu, Hawai‘i 96813
Phone: (808) 544-0239
Email: transcripts@hpu.edu