student services

Student Services Center

We are committed to providing students with a wide range of comprehensive services and look forward to serving each and every one of our students – past, present and future! This integrated center is designed for students to manage university transactions and get information needed to make sound decisions surrounding their academics and financial obligations.


500 Ala Moana Boulevard
Suite 5A (Ground Floor, just South of Row Bar)
Honolulu, Hawaii 96813


Monday – Friday, 8:00am – 5:00pm Hawaii Standard Time (except university holidays)


COVID-19 Guidelines
  • Follow signs posted outside and inside the center to direct foot-traffic.
  • Enter from the Ala Moana Boulevard side of building 5A.
  • Maintain 6ft. social distancing during your visit to the SSC.
  • Properly worn face coverings are required before entering.
  • Quick (10 minutes or less) transactions only unless you have an appointment.
  • Contact appropriate departments via email and phone first. Contact information is provided in the drop-downs below.

The following transactions and services are available at workstation 3 (RED) as you enter the Student Services Center:

  • Pay Tuition
  • Create a Payment Plan
  • Clarify eBill Account Activity, 1098-t's
  • Inquire about Financial Holds
  • Get Answers to Questions about Refunds

(808) 356-5272


Accounts Receivable:
Accounts Payable:
Grants & Financial Aid:

Business Office Online

Applying for aid can feel like a daunting process, but we are here to assist you and help you make informed decisions. We are at WORKSTATION 4 (PURPLE) in the Student Services Center.


Toll Free: 1-866-225-5478

Direct: (808) 544-0253


Financial Aid Office Online

OISS staff can advise international students, scholars and faculty on immigration, cultural, financial, academic and personal concerns, and make appropriate referrals when necessary. We are located at WORKSTATION 2 (GREEN) at the Student Services Center.

Walk-In Advising Hours

Monday - Friday, 8:00am - 4:30pm


(808) 356-5299


I-20 Inquiries:

OISS Online

Our team is committed to administering and updating the University’s registration and records processes utilizing new technologies, resources, and procedures to enhance student learning and success. We are located in WORKSTATIONS 5, 6 and 7 (YELLOW) at the Student Services Center. We offer the following services at this location:

  • Get or Replace Your HPU ID Card

  • Get Your Student Bus Pass
  • Request Records
  • Fill out Verification Forms
  • Obtain Transcripts
  • Submit Health Records 

(808) 544-0239


Transcript Questions:
Petition to Graduate (PTG):

Registrar's Office Online

Hawai‘i Pacific University’s International Exchange and Study Abroad Program creates memorable and transforming global learning opportunities that enrich career preparation and foster commitments to global citizenship. We are located at WORKSTATION 1 (BLUE) at the Student Services Center.

  • Plan your Study Abroad Experience
  • Get Group Advising
  • Learn About Scholarships
  • Discover Additional Resources

(808) 544-9326


Study Abroad Office Online