Policies and Deadlines

Policies & Deadlines

Per the Hawaii Pacific University Registration Policies: By registering for courses, Hawaii Pacific University students agree to comply with all requirements for registration, and fulfill all financial obligations related to enrollment.

Students are responsible for the difference between Charges and Expected Financial Aid. Accepted and authorized Financial Aid will not post to student accounts until after the term begins. However, the difference between the two is always due two (2) weeks before the start of EACH term. Should the student be unable to pay the difference by the deadline, Hawaii Pacific University offers Monthly Payment Plans through Tuition Management Systems.Tuition due dates can be found in the Academic Calendar under each session. Tuition deadlines are as follows for the Academic Year 2019/2020


  • Fall 2019
    • 15-Week Session (August 26, 2019 - December 8, 2019)
      • August 12, 2019
    • 1st 8-Week Session (August 19, 2019 - October 13, 2019)
      • August 5, 2019
    • 2nd 8-Week Session (October 14, 2019 - December 8, 2019)
      • September 30, 2019
  • Winter 2019
    • 4-Week Session (December 9, 2019 - January 5, 2020)
      • November 25, 2019
  • Spring 2020
    • 15-Week Session (January 13, 2020 - May 3, 2020) 
      • December 30, 2019
    • 1st 8-Week Session (January 6, 2020 - March 1, 2020)
      • December 23, 2018
    • 2nd 8-Week Session (March 9, 2020 - May 3, 2020)
      • February 24, 2020


Students are NOT automatically withdrawn from courses for non-attendance. The responsibility to drop courses belongs solely to the student.

Students must drop all of their courses before the published deadline for the term or session in order to cancel registration and receive a 100% tuition refund. Failure to drop a course by the posted deadline will result in the student being financially responsible for the dropped credits as outlined in the Academic Calendar.


Any charges as defined by Other University Fees under the Tuition and Fee Schedule must be paid within 30 calendar days of posting in Pipeline to be eligible for waiving of any late fees incurred during that time.  After 30 calendar days, any late fees incurred will be owed in addition to the charges from Other University Fees.

Housing deposits are not eligible for a refund to the student unless there is a remaining credit on the student’s account after all charges, including non-housing charges, are paid.

Your bank may post a Returned Item for many different reasons. A Returned Item means your financial institution could not process the requested transfer to Hawaii Pacific University’s bank for one reason or another. The most common reasons are “Non-Sufficient Funds (NSF)” and “Invalid Account Number: Please Verify with Customer/Employee.” There are over 20 different reasons for Returned Items. Your specific reason will be indicated on the email the Accounts Receivable/Collections Department sends to your campus approved email address. Should you have additional questions about why there was a Returned Item, please contact your personal financial institution.

If your bank returns your payment FOR ANY REASON you will be charged: a $25.00 Returned Item Fee, late fees if applicable, and may have administrative holds placed on your student account which may stop you from being able to register, add/drop courses, view grades, order transcripts, or order your diploma. Your outstanding balance plus the Returned Item Fee must be paid in full before your hold will be removed.

Hawaii Pacific University understands: sometimes accidents happen in managing funds. We are willing to work with the student or parent/guardian to see the repayment is completed. Please contact us at ar@hpu.edu should you have further questions about repayment plans.

After three (3) occurrences of Returned Items, the following will be enforced:

  • A manual hold will be applied to the student account. The student must contact ar@hpu.edu every time he or she wishes to view grades or unofficial transcripts, order official transcripts, or register for courses. If the account is in good standing, a hold lift will be applied for seven (7) calendar days. The hold returns to the account on the eighth (8th) calendar day. Holds will not be removed if there is an outstanding balance.
  • All future payments must be made in the form of cash, cashier’s check, or money order.
  • Online payments will not be accepted. If an online payment is made, the student must wait three (3) weeks for the check to complete processing.
  • Personal checks will not be accepted. If a personal check is submitted to the Business Office, it will be returned to the issuer as not-cashed.


If the balance goes unpaid, your account may accumulate late fees and may be forwarded to Collections. Please pay your balance as soon as possible.

Financial Holds are applied to student accounts with past due balances.  A past due balance is a balance comprised of any charges at least 1 month old from the term tuition due date (Each term's tuition due date can be found in the Academic Calendar). All other charges are considered outstanding if they are at least 1 month old after the posted date.


Types of Financial Holds

AB (Account Balance) – The past due balances of at least $0.01.

MS (Student Account Superhold) – The past due balance is over $1,000.00; the MS hold will always appear with the AB hold.

FH (Discretionary Financial Hold) – The Business Office has placed a discretionary financial hold on the student account that will not be lifted until requirements are fulfilled.  Contact the Business Office for more information


Effects of Financial Holds

If either of the Financial Holds are on a student account, the following actions will be prevented:

  • Viewing grades
  • Adding/Dropping courses
  • Requesting official or unofficial transcripts
  • Receiving diploma after graduation


Placement of Financial Holds

Financial Holds are applied in the following terms:

Fall term – The day after the 0% financial responsibility for dropped courses deadline for Part of Term 8B.

Winter term – No holds are applied for the Winter term.

Spring term – The day after the 0% financial responsibility for dropped courses deadline for Part of Term 8B.

Summer term - The day after the 0% financial responsibility for dropped courses deadline for Part of Term 7B.


Removing Financial Holds

The only way to remove Financial Holds is to pay off the past due balance entirely.  For more information on paying the past due balance please contact the business office at ar@hpu.edu

The exception to this is receiving a diploma after graduation.  In order to receive a diploma, the past due balance must be paid in full so your student account balance is zero.


Credits on account are viewed in my.hpu.edu by going to the left side navigation pane and clicking on the eBill + Pay Bill under Student Services. In the new window select Student Account. If the balance is a negative number, there are currently more payments on the account than charges. The account credit may be eligible for one of three types of refund, each processed in a different way.

The three types of refund are:

  • Financial Aid Refund - A Financial Aid Refund is processed for account credit created by an overpayment from financial aid items (FAFSA loans, alternative (private) loans, Federal Pell grant, etc).  This refund is processed automatically by the Grants and Federal Aid department, more information about Financial Aid Refunds can be found here
  • Housing Deposit Refund - Accounts eligible for a Housing Deposit Refund will be processed automatically by the Accounts Receivable (A/R) department when the Housing department informs A/R that the Housing Deposits are released to the account. To be eligible for this refund, a credit must remain after the Housing Deposit is released to the account and deducting the any outstanding charges and/or housing damages.
  • Account Credit Refund - To be eligible for an Account Credit Refund, an overpayment must be made on the account by the student or payments made on behalf of the student. This refund needs to be requested by filling out the Refund Request Form and submitting it to ar@hpu.edu.  Alternatively, this credit can be left on the account and be used towards future term charges


All refunds take 7-10 business days to process and be mailed to the mailing address in my.hpu.edu. To view or change the mailing address in my.hpu.edu, click on the Student Profile in Student Self Service. Refunds will be issued as a check in the student's name except for some Financial Aid Refunds.

Outstanding Student Account Balances Related to Disciplinary Suspension or Expulsion


If a student violates University expectations as outlined in The Hawaii Pacific University (HPU) Student Handbook, the student may be subject to suspension (an involuntary withdrawal or dismissal from the University for a specified number of semesters), or permanent expulsion from the University.


A student who is suspended or expelled from the University forfeits all payments for tuition, fees, or housing incurred for the semester/part of term the incident occurred as well as any prior terms. Any outstanding student account balances are the responsibility of the student for payment.

The student will be sent to collections for an unpaid balance as part of the normal collections process.

If the next semester/part of term has not yet begun and payments for tuition and fees have been received, the student may receive a refund, less any financial aid received, and less any outstanding account balances from the current and prior terms. The student will be administratively dropped from classes for the next semester/part of term and related charges will be removed from his/her student account. Because housing is awarded on an academic year basis, no refund will be given for housing.

Refunds will not be distributed until all disciplinary procedures, including the appeals process, are complete.

The University may, in its sole discretion, place a hold on the student's academic records at the time of the incident, which will limit access to transcripts and other educational records until the disciplinary process is complete.

Any student expelled from the University must refrain from visiting the University premises except when engaged in official business approved in writing by the Dean of Students or designee.

HPU Student Handbook

This Business Office policy is referenced in the HPU Student Handbook. The university reserves the right to change any of the policies, rules, regulations, and standards of conduct at any time as may be necessary in the interest of the university. The university also reserves the right to modify or discontinue any of the services, programs or activities described in the HPU Student Handbook.

The most up-to-date handbook can be found online at www.hpu.edu/studenthandbook