VP of Southwest Airlines University Conducts Customer Service Training Retreat at HPU

Elizabeth Bryant, Vice President of Southwest Airlines University, is responsible for overseeing the leadership and employee development training for 50,000 employees of the corporation.  Bryant conducted a customer service training retreat for the Hawaii Pacific University University Relations team on Monday, December 6.  

Throughout the session, Bryant spoke about interacting with people using the head and heart, engaging the long-term emotional commitment to HPU.  She addressed multi-generational perspectives and being rooted in the organization’s values.  She also took the team through the history of Southwest’s secret sauce - prioritizing hospitality and trust as a part of the company’s purpose with a clear and conveyable framework.

Bryant stressed the importance of leadership rooted in responsibility and the importance of listening to colleagues while encouraging vulnerability-based trust. She talked with the team about having pride in the University while leading with humility, and she encouraged the staff to think of ways they as a team could affect positive change at the University.

HPU is very grateful for Bryant’s willingness to share her valuable mana‘o (ideas, suggestions). Bryant joined the University’s Board of Trustees in 2021.

Pictured are the University Relations team members with Elizabeth Bryant (standing, third from left), and HPU Senior VP and Provost Jennifer Walsh (standing, fourth from left); VP of Advancement Brooke Carroll is seated in the middle.