Sharky Chatbot Answers Questions 24/7

Launched in November by the Enrollment Management team with assistance from Information Technology Application Services and various departments across campus, Sharky Chatbot is live on select pages of the HPU website. Artificial Intelligence powers Sharky, and the chatbot has crawled the HPU webpages to gather simple answers to simple questions, providing students and others interested in HPU a quick way to get their questions answered. Available 24/7, the chatbot will help individuals help themselves in real-time, avoiding the need to make a phone call or send an email.

The Sharky Chatbot in this first phase covers the web pages of Admissions, Registrar’s Office, Financial Aid, Business Office, Academic Advising, and Veterans Affairs. After two-and-a-half weeks, the Sharky Chatbot had 2,250 user interactions. Users’ top questions in November focused on applications, tuition, and majors.