COVID-19 FAQs & Resources

During this unprecedented time, Hawai‘i Pacific University stands by its commitment to support our ‘ohana, including answering your questions related to the COVID-19 (novel coronavirus) pandemic. We have prepared the following information with our student and parent audiences in mind.     


What is HPU doing to protect its students, faculty, and staff in response to the COVID-19 pandemic?

The health and safety of our HPU ‘ohana – students, faculty, and staff – are the University’s highest priorities. Starting on March 18, 2020, HPU moved spring term classes online. With this transition, our students had the option to remain on campus or return home and finish the semester. HPU’s military base classes have also shifted to online instruction. 

Our summer terms continue online.    

Our university is operational, and Waterfront Lofts is open for the summer, while the Hawaii Loa residence halls are closed for the summer and will reopen for the fall. We have, however, made some adjustments, including the offering of some student services online and some staff members working remotely. The first phase of faculty and staff returned to their offices on May 18 and additional faculty and staff returned to campus on June 1. Notwithstanding temporary changes, our faculty and staff are steadfast in their support of our students.

We are pleased that Hawai‘i is considered one of the healthiest states in the nation, with only about 740 COVID-19 cases as of June 17. As a result, we are now seeing a gradual lifting of stay-at-home restrictions, and HPU is preparing for an in-person fall semester, resuming in-person instruction on August 24.  

We will continue to keep the HPU community informed; we are posting ongoing COVID-19 related messages to students here.         



  • ADVISING: Advising Center staff are available via online appointment. 

  • BOOKSTORE: Barnes & Noble at HPU is taking appointments (Mon-Fri, 8 a.m-4 p.m.), one group at a time, and everyone must wear masks, for those who want to shop in the store. Email for an appointment. Online ordering is also available with FREE shipping.  

  • CAREER DEVELOPMENT CENTER online toolkit resources for Resume WritingCover Letters, and Interviews, remain available. Contact: 

  • COUNSELING: Counseling and Behavioral Health Services staff are available via a phone appointment, and YOU@HPU app is accessible. 

  • DINING: Dining services at Pier Nine continue for student residents through takeout and limited dine-in services supplemented by reduced capacity, social distancing measures, and increased cleaning. Hawaii Loa Campus Dining Commons is closed for the summer. 

  • ESPORTS ARENA is open. The arena staff will take an infrared temperature scan of all customers, and a health-screening questionnaire is required to be completed before entering the arena. For business hours and more information, go to

  • FITNESS CENTERS are temporarily closed. In-person Campus Recreation classes, paddling sessions, and intramural events are on hold. Contact: 
  • HEALTH CENTER: The University Health Center services are not offered over the summer; click the Health Center link for a listing of nearby clinics and hospitals. 

  • HOUSING: Waterfront Lofts remains open for student residents, but no visitors are permitted on the premises. Hawaii Loa Residence Halls and Dining Commons have closed for summer and will reopen in the fall. 

  • LEARNING COMMONS at ATM is open subject to social distancing restrictions, limiting the total number of students admitted at any one time; see updated summer hours.  

  • LIBRARIES: Waterfront and Atherton Libraries are open subject to social distancing restrictions; see summer hours. Access to online reference tools and periodicals and “Chat with a librarian” services continue to be available. 

  • SHUTTLE SERVICE: The shuttle service between HLC and ATM has ended for the summer and will resume in the fall.  
  • STUDENT SERVICES CENTER is open subject to social distancing restrictions. Individual departments can also be reached via email: FINANCIAL AID,;  REGISTRAR,; BUSINESS OFFICE-ACCOUNTS RECEIVABLE,; OFFICE OF INTERNATIONAL STUDENTS & SCHOLARS,; STUDY ABROAD,  

  • TESTING: Placement assessments, TEAS, and in-person proctoring are available for students. Dates, times, and registration for placement and TEAS are available here.
  • TUTORING: Center for Academic Success is open subject to social distancing measures. Masks or face coverings are required for in-person tutoring, and virtual tutoring is also available. Summer tutoring hours are from 10 a.m.-4 p.m.    


Will Fall term courses be held in-person, on-campus?

Yes. Governor Ige has given the state's approval to Honolulu Mayor Caldwell's order that schools and universities can resume in-person instruction. HPU is preparing for an in-person fall semester. We have enacted numerous campus-wide distancing and sanitization protocols.


Will Summer term be held online?

HPU decided in early April to deliver summer term courses online because of the COVID-19 pandemic. VA students are still certified as resident status. HPU put together a special summer housing/meal plan/tuition package, representing a significant discount. Details at


Are campus activities and events still being offered? 

The University is pleased to offer “Virtual HPU,” bringing many activities online for students. Every week you can participate in interactive sessions covering a wide variety of topics, including campus highlights, Hawaiian history and culture, career services, comedy shows, and even virtual concerts. Details at


Will this have an impact on HPU’s Spring 2020 commencement ceremony? 

For the health and safety of our students and community, and in light of current government limits on travel and activities, HPU announced the postponement of our May 9 Commencement Ceremony. The University is committed to honoring the Class of 2020 and all of their academic accomplishments. From virtual gatherings to one-on-one check-ins, HPU will carry out a variety of remote activities to mark this occasion in our students’ lives. A new date will be set when it is safe to do so. Read More

What should I do in the event I test positive for COVID-19 or believe I have been exposed to COVID-19 or are feeling ill? 
If a member of the HPU community, student, faculty, or staff, tests positive for COVID-19, or has been exposed to it or is feeling ill, the individual should immediately contact our Director of Security and Safety Joseph Tillotson, 808-236-3597,   

Are there procedures I need to follow if I have recently traveled?

All passengers arriving in Hawai‘i, both visitors and returning residents, must self-quarantine for 14 days.
If you are an HPU student, or a member of the faculty or staff, with plans to travel, or are currently outside of Hawai’i and planning to return, you must contact the Office of International Students and Scholars (OISS) before returning to campus and may not return to campus unless approved to do so by the University. The OISS contact is Bernard Chong, 808-543-8072, You must also adhere to state and local travel requirements, including a 14-day quarantine on arrival in the Hawaiian Islands.

The University has suspended university-sponsored international travel.   


What are the latest City and County of Honolulu and State of Hawaii mandates in the attempt to combat the transmission of COVID-19?  

COVID-19-related government orders for the State of Hawai‘i are posted here and for the City & County of Honolulu are posted here.  



Hawai‘i State Department of Health: COVID-19 Updates 

Centers for Disease Control and Prevention 

World Health Organization 

General Health Services Resource Information is posted here.