COVID-19 FAQs & Resources

During this unprecedented time, Hawai‘i Pacific University stands by its commitment to support our ‘ohana, including answering your questions related to the COVID-19 (novel coronavirus) pandemic. We have prepared the following information with our student and parent audiences in mind.     


What is HPU doing to protect its students, faculty, and staff in response to the COVID-19 pandemic, AND WILL HPU HOLD IN-PERSON COURSES IN THE FALL?

The health and safety of our HPU ‘ohana – students, faculty, and staff – are the University’s highest priorities. HPU completed a comprehensive facilities analysis in the spring, providing the basis for the creation of our pandemic precautions and protocols plan. Our plan is based on guidance from the CDC, the Hawaii Department of Health, and others. We have implemented social distancing, enhanced sanitization, and health-screening measures and are ready to welcome our students and the entire HPU ‘ohana to an on-campus, in-person fall term starting on August 24.   

We will continue to keep the HPU community informed; we are posting ongoing COVID-19 related messages to students here.         



  • ADVISING: Academic Advisors are available to assist students virtually or in person. Freshmen & Sophomores can connect with their Professional Advisor. Junior & Seniors can connect with their Faculty Advisor. For additional assistance, contact (808) 544-1198 or   

  • BOOKSTORE: Barnes & Noble at HPU is open. A mask is required to enter and the number of customers entering at any given time will be limited to ensure social distancing. Online ordering is also available and with a purchase of $25 or more, there is FREE ground shipping. For more information, go to    

  • CAREER DEVELOPMENT CENTER online toolkit resources for Resume WritingCover Letters, and Interviews, remain available. Contact: 

  • COUNSELING: Counseling and Behavioral Health Services staff are available via a phone appointment, and YOU@HPU app is accessible. 

  • DINING: Dining services at Pier Nine and the Hawaii Loa Dining Commons are offered for student residents through takeout and limited dine-in services supplemented by reduced capacity, social distancing measures, and increased cleaning. All seating is also now outdoors.

  • ESPORTS ARENA: Effective August 7, the HPU eSports Arena at Aloha Tower Marketplace is closed until further notice. For more information on the arena, go to

  • FITNESS CENTERS are temporarily closed. In-person Campus Recreation classes, paddling sessions, and intramural events are on hold. Contact: 
  • HEALTH SERVICES: The University Health Center services are available at ATM 1315 Monday, Tuesday, Thursday, and Friday from 9 a.m. to 1 p.m.

  • HOUSING: Both the Waterfront Lofts and Hawaii Loa Campus housing are open for student residents, but no visitors are permitted on the premises. Some rooms have a reduced capacity, air filtration systems have been upgraded, and increased cleaning in common areas occurs.

  • LEARNING COMMONS at ATM is open subject to social distancing restrictions, limiting the total number of students admitted at any one time; see updated fall hours.  

  • LIBRARIES: Waterfront and Atherton Libraries are open subject to social distancing restrictions; see fall hours. Access to online reference tools and periodicals and “Chat with a librarian” services continue to be available. 

  • SHUTTLE SERVICE: The shuttle service schedule for the fall semester is posted here.  
  • TESTING: Placement assessments, TEAS, and in-person proctoring are available for students. Dates, times, and registration for placement and TEAS are available here.
  • TUTORINGCenter for Academic Success is open subject to social distancing measures. Masks or face coverings are required for in-person tutoring, and virtual tutoring is also available. Fall tutoring hours are Mon-Fri 9:30 a.m.-4:30 p.m. In addition, Evenings (Mon-Thurs) 5 p.m.-7 p.m. and Saturdays 10 a.m.-4:30 p.m. For in-person appointments, please call (808) 544-9334.     

Are student activities and events still going to be offered on campus? 

The Student Activities team will work closely with the numerous Registered Student Organizations on campus to continue offering activities and events. Virtual events will be held, and any in-person events will comply with City & County of Honolulu regulations, including no social gatherings of more than five peopleThe University is also pleased to offer “Virtual HPU. You can participate in interactive sessions covering a wide variety of topics, including campus highlights, Hawaiian history and culture, career services, comedy shows, and even virtual concerts. Details at 

Do I need to wear a face-covering on campus?  

Yes, individuals are required to wear face coverings at all times in public and common areas at HPU, including in offices, except when alone in an enclosed office. While teaching, faculty are encouraged to wear a face shield with their mask. As additional health and safety precaution, eating and drinking in class is not allowed.     

What are the daily health-screening requirements I must adhere to before going to class or work? 

All students, faculty, and staff are required to fill out a daily health survey, accessible on the myHPU app or at the answer is “yes” to any of the health-screening questions, individuals should stay home and seek healthcare if needed.  Students, faculty, and staff are also required to take their temperature daily at a campus thermal scanner station, and if asked, show your daily health pass to security.   

What should I do in the event I test positive for COVID-19 or believe I have been exposed to COVID-19 or are feeling ill? 
If a member of the HPU community, student, faculty, or staff, tests positive for COVID-19, or has been exposed to it or is feeling ill, the individual should immediately contact our Director of Security and Safety Sam Tong, 808-236-3597,   


What are the latest City and County of Honolulu and State of Hawaii mandates in the attempt to combat the transmission of COVID-19?  

COVID-19-related government orders for the State of Hawai‘i are posted here and for the City & County of Honolulu are posted here.  



Hawai‘i State Department of Health: COVID-19 Updates 

Centers for Disease Control and Prevention 

World Health Organization 

General Health Services Resource Information is posted here.