Information Technology Services

 
Information Technology Support Portal
 

INFORMATION TECHNOLOGY SERVICES (ITS)

The ITS Team works together very closely in order to meet the numerous technological needs of HPU. There are total of 23 full-time employees and 26 student workers.

ITS Service Catalog provides a list of services available to you and how to request them.

Search for answers in the ITS Knowledge base.

Check on a service request when you login to the ITS Client Portal.

Information Technology Support Portal
 
Office of the Chief Information Officer
 

Mission

The Office of Information Technology Services provides and supports technology that is useful, innovative, and integral to the delivery of university curriculum and to the fulfillment of the University’s mission and vision.

Vision

The Office of Information Technology Services will be recognized as a high performing team that provides technological excellence and advances teaching, learning, research, and student success in alignment with Hawai’i Pacific University’s mission and goals.

ASSOCIATE VICE PRESIDENT AND CHIEF INFORMATION OFFICER

CIO Cody Down

The AVP/CIO of the IT department Cody Down, comes with more than 20 years of IT experience, including 10 years of both technical and managerial experience at the University of Washington and a Master of Science in Information Systems from Minot State University. His office is responsible for ITS management, strategic vision and planning, budgeting and contract management, project oversight, department outreach, staff development, and IT Representation in various senior leadership committees.

 

Office of the Chief Information Officer
 
Enterprise Systems and Infrastructure
 

Director, Vladimir Abadzhiev

Enterprise Systems & Infrastructure is one of three Information Technology Services Departments reporting to the Associate VP and Chief Information Officer at Hawaii Pacific University. ITS ESI designs, acquires or develops, implements and maintains academic and administrative computing resources to support the HPU Community. ITS ESI continuously aspires to re-engineer university processes using the latest technology to leverage current investment in digital solutions and resources.

Enterprise Systems
Ellucian Banner Student, HR, Payroll, Financial Aid, Finance
Email, Calendar and Collaboration Suite for Students/Faculty/Staff
Student ID, Door Access & Security Control Systems
Business Intelligence & Data Warehousing
Blackboard LMS
University Portal (Campus Pipeline)
HPU Mobile App
HPU’s Web Presence
All Auxiliary Software packages and Home Grown Applications

Infrastructure
Video Surveillance System
Data Center Operations - Hardware and Vendor Management
Authentication Services - Accounts and Access
File Storage and Backups
Printing Services
Virtual Desktop and Server Infrastructure

Enterprise Systems and Infrastructure
 
Service Desk and Classroom Services
 

Manager, Mark Nitta

Computer Labs
There are computer labs located at the ETC, Learning Commons, OI, and MCP that offer both Apple and Windows based computing services. The Service Desk offers support for student computing and printing.

Video Lab
Provides video cameras and support gear for student productions within the Communications department.

Service Desk
The Service Desk provides IT related support for the University Community including the Oceanic Institute and 5 Military Campuses. Duties include the purchasing, setup, and support for desktops, VDI’s, printers, and phones, as well as technical support for Wi-Fi access, desktop software suites, password resets, and other frontline technical issues.

Multimedia Services
Technical support is offered for 60 + classrooms and 12 + conference rooms throughout the campuses. Audio & Visual support is also provided for faculty, staff, and student events.

Service Desk and Classroom Services
 
Information Security and Enterprise Networking
 

Information Security Officer, Mike Sana

The Information Security & Enterprise Networking team is responsible for the overall health and wellness of HPU's information security and network connectivity including, wired and wireless connectivity, network switching and routing, next generation firewall management, incident response and forensics, and end user information security awareness training.

Information Security and Enterprise Networking