Welcome to Hawai‘i Pacific University’s online Transcript Ordering System. Ordering Official Transcripts is now easier than ever! HPU uses +ADDSTM document ordering and delivery service from Avow Systems, Inc. +ADDSTM offers the highest available level of security and efficiency for transcript ordering and delivery.
Note: Transcripts are not sent if you have an outstanding obligation to the university.
Official transcripts can be ordered depending on your access to HPU’s Student Portal - Pipeline. You will be required to establish your account after inclusion of certain identifying information with the first order. You must provide a valid credit card which will be charged when the transcript is sent.
HPU offers eTranscripts which can be sent to any valid email address in the world in secure certified PDF (cPDF) format. You can also choose optional tracking for electronic transcripts when you order.
There are no additional express processing or express mail charges for RUSH orders because these are delivered to the email address you have designated. Understand that you must be very careful when entering the email address of the recipient because you will be charged for each request, valid or not. Therefore, to avoid duplicate charges, check with the recipient for the correct email address to send an official certified PDF transcript before requesting it. Oftentimes, schools have designated a generic mailbox for this purpose.
For students who enrolled in any term since 1999, Hawai‘i Pacific University added the option for students to request sending their official transcripts in an electronic pdf format. These transcripts are considered official documents and can be validated because they have been digitally signed and certified by HPU. Once the transcript has been processed, you will only have 30 days to download the file.
Mac Users - Special Instructions:
When viewing an official electronic transcript from HPU, the software utilizes Adobe’s secure certified PDF technology and therefore may only be viewed using the free Adobe Reader or Adobe Acrobat. The default Mac preview application will not display the document correctly. If you do not have Adobe Reader installed, you can download it from Adobe at http://get.adobe.com/reader. For a step-by-step tutorial you may download the +ADDSTM Document Download Service -Mac Viewing Guide here.
A document that contains a digital signature can be instantly validated and when valid displays a blue ribbon on the notification bar across the top of the Adobe Reader. On older versions of the Adobe reader, the blue ribbon will be displayed on a pop-up screen and in the lower left corner of the frame of the application. The blue ribbon symbol is your assurance that the digital signature is valid, authentic, and the contents of the document have not been altered.
On January 2, 2011, the HPU Registrar’s Office added certified PDF as an option to the On-Line transcript ordering portal.
Paper official transcripts will be mailed via USPS First Class Mail within 4 business days from the date the transcript is ordered. You will be given the option to have express processing which will place the order in the USPS mail if received by 1:00 p.m. Hawai‘i Time (HST); an additional fee of $7.00 will be charged for express processing. Express mailing options will be offered at the time of ordering.
The Registrar’s Office is dedicated to the privacy of our students and alumni data and provides state of the art authenticity and security of its transcripts. If you are concerned about the authenticity of the transcript, please contact the Transcripts section of the Registrar’s Office immediately.
Students with access to Campus Pipeline (student portal) can select the unofficial transcript quick link (Requires Student ID # and PIN). Unofficial transcripts are not available for former students or alumni who do not have Pipeline access. Current students may print out this unofficial transcript on any printer. No Official Transcripts are available on Pipeline.
For those alumnus who need access to their pipeline account we suggest recovering your password/username (use forgot username and password) as the first step by clicking into Pipeline.
If you were "pre" pipeline, write to firstname.lastname@example.org for support.
Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. HST (What time is it now in Hawai`i?)
Location: 1164 Bishop St. Suite 216, Honolulu, Hawai‘i 96813
Phone: (808) 544-0239
Note: We are unable to accept transcript order requests via email.