Business Ofiice Frequently Asked Questions
Q: What type of services does the HPU Business Office provide for its students, besides accepting tuition payments?
Students may make payments on their outstanding balance or seek assistance understanding their account balance regarding various charges, payments, requesting credit refunds, and holds on their account.
Q: How can I pay?
- Online through Pipeline –
- Savings Account
**Pipeline can only accept VISA/MASTERCARD exclusively.**
- Mail in a Check or Money Order with Student’s ID# to our address:
1164 Bishop St. Suite 1200
Honolulu, HI 96813
- Call in your payment 808-356-5272: Option 3
Or Toll Free: 1-866-Call-HPU: Option 4
Q: When is tuition due?
During Fall/Spring semesters, Tuition is due on the Friday before the first day of the semester. To avoid late fees, be sure to pay your tuition in full on time.
Q: I want to breakdown my tuition into monthly payments. How can I do this?
HPU offers a monthly payment plan through Tuition Management Systems (TMS). Visit http://www.afford.com/hpu or contact them at 888-713-7234 for full details about the enrollment process.
Hurry! The sooner you enroll with TMS, the easier it is to manage your payments!
Q: I keep hearing about HPU Pipeline and how I can pay my tuition online. What exactly is eBill and Pipeline?
The HPU electronic eBill is the official means of generating tuition bills to HPU students. You will receive a message in your HPU email account when your HPU bill is ready to be viewed online. Your online statement will reflect all activity on your student account (this includes tuition, fees, housing, books, other campus charges, payments and financial aid credited to your account) a detail of the amount due and payment due date.
Go to this link to log into HPU Pipeline - http://campus.hpu.edu
Q: How do I access my eBill to pay my bill?
To access your eBill, Log in to HPU Pipeline, click on the “eBill + Pay Bill” tab located under the “MyQuick Links.”
Q: How do I set up my parents and other authorized payers to view and pay my eBills online?
- Access your eBill, click “My Account” > “Authorized Users”. Enter their email information.
- Click “Continue.”
- Authorized payers can:
- View student's tuition bills
- View student's billing and payment history
- Pay student's tuition bills from a credit card, checking or savings account.
- Download and print a copy of bill for sending check payments via U.S. Mail.
Q: How will I be able to receive my Financial Aid refund check this year?
To expedite and efficiently process Financial Aid refund checks, all refund checks will automatically be mailed based on your Mailing Address. CHECKS WILL NOT BE HELD FOR PICK UP. Please be sure to keep your contact information (mailing address) current in Pipeline to ensure that you receive your refund check.
Q: When will my Financial Aid refund check be mailed?
Refund checks should be received approximately 10 business days after the “Date” linked to the description “Financial Aid Refund” Find this in your “Account Activity” tab in your HPU Pipeline eBill account.
Example in Pipeline:
|Financial Aid Refund||RFFA||07-Oct-2011||XXX.XX|
*If you have not received your check by the respective date, you can contact our Business Office.
Q: Where can I find out more information about the HPU Business Office?
Go to this link for more information: http://www.hpu.edu/Business_Office/index.html