Business Office

Financial Aid Refund Process

If your federal financial aid does not cover your total Budget (or cost of attendance) you will not receive a Financial Aid Refund check. Students who have a credit balance resulting from their student loans on their accounts will receive a Financial Aid Refund Check. The process is as follows:
  • Financial Aid deposited in student account (by Financial Aid office)
  • Federal Loan Analyst identifies students with credits on account (each morning)
  • Federal Loan Analyst submits request for refund to Accounts Payable
  • Accounts Payable processes refund request (2-3 business days)
  • Checks signed (1-2 business days)
  • Checks mailed to mailing (MA) address in Pipeline


When will I receive my Financial Aid refund check?

Refund checks should be received approximately 10 business days after the “Date” linked to the description “Financial Aid Refund”. If you have not received your check by the respective date, you can contact our Business Office at (808) 356-5272 extension 1.

To find out more about your refund, please follow the instructions below:

  • Login to pipeline
  • Select “eBill + Pay Bill” under “My Quick Links”
  • Select “View Account Activity”
  • Look at the “Date” of the description “Financial Aid Refund”
  • Refunds are generally mailed three or four business days after the “Date” linked to description “Financial Aid Refund”.







Financial Aid Refund





All refund checks will automatically be mailed based on your mailing address. Please be sure to keep your contact information (mailing address) current in Pipeline to ensure that you receive your refund check.

Will I receive a refund for my Parent PLUS Loan credit?

The Parent PLUS loan(s) credited are to pay for your tuition balance and other educational expenses owed to the University.  If any excess funds remain after your outstanding balance(s) has been cleared, a refund amount will be calculated.  If the excess is from the Federal Parent Plus Loan, the refund will be mailed directly to your parent, unless we receive written authorization from your parent(s) to release it to you.  You can find this document by clicking here.

If you have any questions regarding your Parent PLUS loans disbursed, please contact the Office of Financial Aid office at 808-544-0253.  If you have any questions regarding your refund, please call the Business Office at (808) 356-5272.