Business Office

Financial Aid Refund Process

If your federal financial aid does not cover your total Budget (or cost of attendance) you will not receive a Financial Aid Refund check. Students who have a credit balance resulting from their student loans on their accounts will receive a Financial Aid Refund Check. The process is as follows:
  • Financial Aid deposited in student account (by Financial Aid office)
  • Federal Loan Analyst identifies students with credits on account (each morning)
  • Federal Loan Analyst submits request for refund to Accounts Payable
  • Accounts Payable processes refund request (2-3 business days)
  • Checks signed (1-2 business days)
  • Checks mailed to mailing (MA) address in Pipeline

Frequently Asked Questions (FAQs)

What types of charges will my federal student financial aid award package cover?

Depending upon the amount of award, your financial aid award package will cover the following current year charges: 

Tuition                                                Student Activity Fees   

Orientation Fees                              Housing Charges (if contracted with HPU)

Technology Fees                             Meal Plan Charges (if contracted with HPU)

These types of charges are called institutional charges and are associated directly with taking a class.  In some cases, your federal student financial aid award package may cover charges, called non-institutional charges, if you provide authorization to Hawaii Pacific University to use these funds.

What are non-institutional charges?

Non-institutional charges include, but are not limited to, the following types of charges not directly related to taking a class: 

Parking Fees/Fines                         Transcript Fee

Library Fees/Fines                          Add/Drop Fees

Late Fees                                           Testing Fees

Bus Pass                                           Medical Insurance Fees

Replacement ID Fees                     Copy Fees

Returned Check Fees                     Prior-term Balances

Books (If authorization is provided and the student is eligible, the HPU Bookstore will be notified and a Book Voucher will be authorized with an amount not to exceed $600.00, so federal student financial aid funds will cover these charges)

How do I provide authorization to HPU to use the financial aid award funds?

Prior to accepting your award package offered by the Financial Aid Office, you must answer two questions displayed on your Pipeline Account authorizing your federal student financial aid to be used to pay for allowable charges other than institutional charges.  See the screen shot below:

  Auth questions FA

If you authorize the use of your federal student financial aid award funds, the non-institutional charges on your student account will be paid from your financial aid if they are on your account at the time your federal student financial aid award is disbursed.  Any refund due to you for living expenses would be reduced by the amount, but you will know that at least one time during the term all of your charges were brought to zero so you may not receive a “Hold” on your account.  A Hold may prevent you from registering, obtaining transcripts, or accessing grades if your student account balance is unpaid.  Charges that are applied to your account after your financial aid is refunded is still your responsibility to pay. 

If you do not authorize the use of your federal student financial aid award funds, then Title IV financial aid funds will only pay current institutional charges described above.  The non-institutional charges are still your responsibility to pay.  If the balance unpaid remains on your account, a “Hold” will be placed on your account which may prevent you from registering, obtaining transcripts, or accessing grades.

For more detailed information regarding authorization, please contact the Financial Aid Office at 808-544-0253.

Why do I have to answer the questions before reviewing/accepting/declining any financial aid award package? 

Under Federal law, Hawaii Pacific University must receive your authorization, which is captured on the Pipeline form with your answers to the two questions, in order to cover non-institutional charges.  In addition, you can authorize your financial aid award funds to pay a balance from a prior year, not to exceed $200.00. 

Will it benefit me?

Yes, by providing authorization, your non-institutional charges already charged to your account will be deducted at the time your financial aid is refunded to you.

How long will my authorization remain in effect? 

Your authorization is specific to the current financial aid year.  Your authorization will remain in effect until you change one of your answers to the two questions on your Pipeline account, even during breaks in attendance, within the current financial aid year.  Once you decline or rescind authorization, your federal student financial aid funds cannot pay for non-institutional charges retroactively.  Once a new financial aid year begins, you will be requested to provide a new authorization by answering the two questions again.

When will I receive my Financial Aid refund check?

Refund checks should be received approximately 10 business days after the “Date” linked to the description “Financial Aid Refund”. If you have not received your check by the respective date, you can contact our Business Office at (808) 356-5272 extension 1.

To find out more about your refund, please follow the instructions below:

  • Login to pipeline
  • Select “eBill + Pay Bill” under “My Quick Links”
  • Select “View Account Activity”
  • Look at the “Date” of the description “Financial Aid Refund”
  • Refunds are generally mailed three or four business days after the “Date” linked to description “Financial Aid Refund”.

Example:

Description

Code

 

 Date

Amount($)

Financial Aid Refund

RFFA

07-OCT-2013

XXX.XX

       

All refund checks will automatically be mailed based on your mailing address. Please be sure to keep your contact information (mailing address) current in Pipeline to ensure that you receive your refund check.

Will I receive a refund for my Parent PLUS Loan credit?

The Parent PLUS loan(s) credited are to pay for your tuition balance and other educational expenses owed to the University.  If any excess funds remain after your outstanding balance(s) has been cleared, a refund amount will be calculated.  If the excess is from the Federal Parent Plus Loan, the refund will be mailed directly to your parent, unless we receive written authorization from your parent(s) to release it to you.  You can find this document by clicking here.

If you have any questions regarding your Parent PLUS loans disbursed, please contact the Office of Financial Aid office at 808-544-0253.  If you have any questions regarding your refund, please call the Business Office at (808) 356-5272.